Warranty Policy
Comprehensive coverage for all our genuine pet food and accessory products
Warranty Coverage
Every product we sell is covered. We stand behind the authenticity and quality of every pet food and accessory product, ensuring you have complete peace of mind with your purchase.
Complete Protection
The warranty period is disclosed with every individual product on our website, ensuring transparency and clarity for every purchase.
What's Covered
Manufacturing Defects
Coverage applies to manufacturing defects such as broken seals, contaminated products, incorrect contents, or any factory-related issues that affect the product's quality or safety.
Damaged on Delivery
Coverage for products received in a physically damaged, leaking, or unusable condition due to transit or packaging failures, provided the issue is reported promptly with photo or video evidence.
Dead on Arrival (DOA)
Products that arrive non-functional or with critical defects are covered under DOA policy. Report within 24 hours of delivery with unboxing video evidence for immediate replacement or repair.
What's NOT Covered
Opened or Used Products
For hygiene and safety reasons, pet food and accessory products that have been opened, partially used, or whose seals have been broken cannot be covered — except for DOA claims where the product was unusable upon arrival.
Pet Food Intolerance
Individual pet food sensitivities or digestive reactions are not covered, as these vary from pet to pet and are unrelated to product authenticity or manufacturing quality. We recommend a gradual transition when switching pet food brands.
Expired or Improperly Stored Products
Products used beyond their expiry date, stored improperly (excessive heat, moisture, direct sunlight), or used against the manufacturer's instructions are not covered. Always check expiry dates before feeding your pet.
How to Claim Warranty
To claim a warranty, customers have to show the warranty card issued by us or proof of purchase to verify that the product is purchased from us.
Contact Us
Call our customer support at +88 01841738170 to report the issue and initiate the warranty claim process.
Provide Documentation
Present your warranty card or proof of purchase (invoice/receipt) to verify that the product was purchased from Adorer Pet.
Assessment & Resolution
Our team will assess the product and determine if the issue is covered under warranty. Eligible repairs or replacements will be processed promptly.
We're Here to Help
Have a warranty issue or question about coverage?
Contact our support team for immediate assistance.